Refunds and cancellations
Record a cancellation or refund cleanly. Your refund policy is yours — the money moves through your own accounts, never a RiteBinder balance.
Plans change — a date moves, a couple postpones, a family reschedules a memorial. When a ceremony is cancelled, open it and mark it Cancelled. Its record stays for your books.
Your cancellation and refund policy is yours to set and lives in your agreement. RiteBinder does not decide it.
If you refund a deposit, start from the Money screen. On your own payment links, you issue the refund there and record it here so your balances and year-end totals stay honest. If the payment came in through integrated collection, tap Refund right there and RiteBinder sends the Stripe refund for you — the money still moves through your own connected account, never a RiteBinder balance.
A cancelled ceremony keeps its script and library blocks. If the couple rebooks, you reuse everything instead of starting over.
For questions about your own RiteBinder subscription refunds, see "Billing and plans."
Still stuck? Email [email protected] and a real person answers, usually within one business day.
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