When something looks stuck
A screen that will not load, or a save that seems not to land — what to do.
Nearly all of it is the network, and nearly all of it clears itself.
If RiteBinder says you are offline, that is a detected state rather than a guess. A ceremony already saved for the podium still opens; everything else comes back when signal does.
"Can’t reach RiteBinder" means we could not load your practice this second. Your work is not gone. Wait a moment and try again.
Before doing anything more drastic, leave the screen and come back to it. A list that looks wrong is usually one reopen away from right.
Podium reading and day-of checklist ticks work with no signal and sync when signal returns, so a venue with no bars never costs you the ceremony.
Still wrong after that and a fresh sign-in? Write down what you tapped and what you saw, take a screenshot, and email us — a picture of the screen tells us more than a description of it.
Still stuck? Email [email protected] and a real person answers, usually within one business day.
Do this in RiteBinder, free to start
Every ceremony. One product.